Last Updated: April 2026
At The House of Mama, we want you to love your purchase. If you are not completely satisfied, we are happy to help.
You may request a return within 7 days of receiving your order if:
To request a return, please contact us at:
For hygiene reasons, the following items may not be returned unless defective:
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product.
We will arrange a replacement or refund where appropriate.
Once the returned item has been received and inspected, we will notify you of the outcome.
If approved, refunds will be processed to the original payment method.
Please allow 5–10 business days for the refund to reflect depending on your payment provider.
Customers are responsible for return shipping costs unless the item received was incorrect or defective.
Last Updated: April 2026
Thank you for shopping with The House of Mama.
Orders are typically processed within 3 - 5 business days after payment confirmation.
Orders are not processed on weekends or public holidays.
We currently ship within South Africa only.
Delivery times depend on your location but typically range between:
5 - 7 business days
Please note that delivery times may vary during busy periods.
Once your order has been shipped, you will receive a confirmation message with tracking details (where available).
While we aim to deliver within the estimated timeframe, delays may occur due to courier issues or unforeseen circumstances.
The House of Mama is not responsible for delays caused by courier services.
Please ensure that your delivery address is correct when placing your order.
The House of Mama cannot be responsible for orders delivered to incorrect addresses provided by customers.
If you have any questions regarding shipping, please contact us:
The House of Mama
Email: info@thehouseofmama.co.za
Location: Johannesburg, South Africa