Welcome to The House of Mama
We respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

When you visit our website or make a purchase, we may collect the following information:

• Name and surname
• Email address
• Phone number
• Delivery address
• Billing information

Payments are processed securely through third-party payment providers. We do not store your full payment card details on our systems.

When you browse our website we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited on our website
• Cookies and similar technologies

We collect and use your information to:

• Process and deliver your orders
• Communicate with you about your order
• Provide customer support
• Improve our website and services
• Send marketing emails or promotions (only if you opt in)
• Prevent fraud or security risks

We may share your information with trusted third parties where necessary to operate our business, including:

• Payment processors
• Courier and delivery services
• Website hosting providers
• Marketing platforms

These service providers are only given the information necessary to perform their services and are required to protect your information.

We will never sell your personal information.

Our website may use cookies to improve your browsing experience.

Cookies help us:

• Remember your preferences
• Understand website traffic
• Improve website functionality

You may disable cookies in your browser settings, although some website features may not function properly.

We take reasonable technical and organisational steps to protect your personal information from loss, misuse, unauthorised access, or disclosure.

However, no online platform can guarantee complete security.

In terms of the Protection of Personal Information Act, you have the right to:

• Request access to your personal information
• Request correction or deletion of your information
• Object to the processing of your personal data
• Withdraw consent for marketing communications

To exercise any of these rights, please contact us using the details below.

If you subscribe to our mailing list, we may send you promotional emails about our products or special offers.

You may unsubscribe at any time by clicking the unsubscribe link in our emails.

Our website may contain links to other websites.
We are not responsible for the privacy practices of those websites.

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements.

The updated version will always be posted on this page with a revised date.

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

The House of Mama
Email: info@thehouseofmama.co.za
Location: Johannesburg, South Africa